Quality Assurance
QA scorecards, call reviews, and performance grading
Avg QA Score
92
Reviews Completed
47
Failed Reviews
2
Top Performer
Sarah Chen
| Rep | Call Quality | Order Accuracy | Satisfaction | Compliance | Overall |
|---|---|---|---|---|---|
| Sarah Chen | 95% | 98% | 9.4% | 100% | 97% |
| Mike Torres | 88% | 92% | 8.8% | 95% | 91% |
| James Reid | 82% | 85% | 7.9% | 88% | 85% |
| Lisa Park | 92% | 96% | 9.1% | 100% | 95% |
| David Kim | 78% | 80% | 7.5% | 82% | 80% |